Chrishan Perera, CEO – OMAK Technologies, Sri Lanka
In today’s fast-paced retail environment, selecting the right Point of Sale (POS) system is crucial for business success. As CEO of OMAK Technologies, I have witnessed firsthand how the right POS can transform operations. This article will guide you through key considerations when choosing a retail POS system, and demonstrate how our OMAK technology addresses your needs.
Among the key concerns for any retail business owner are questions of scalability, integration, user-friendliness, inventory management, CRMs, payment options, security, reporting, and support.
I will address each point separately.
Scalability:
Many retail businesses implement payment systems that fit their needs of today but not tomorrow. Our clients, across a wide variety of retail domains, have had to deal with such an issue. OMAK’s POS systems are cloud-based, allowing our clients, including retail startups, to scale their POS with the ever-changing demands of their business.
Integration:
Our technology works on top of existing equipment available at the client’s premises, such as off-the-shelf consumer hardware like low powered computers, tablets, etc.
User-friendliness:
The OMAK team includes UI and UX professionals who have spent years perfecting digital experiences on consumer systems. This is why our clients and their staff find our POS systems easy to learn, and a joy to use.
Inventory Management:
Our POS offers real-time tracking and reporting from the outset, providing profound and actionable insights for retail business owners. This enables businesses to meet their growth targets.
Customer Relationship Management (CRM):
Good CRMs rely on accurate reporting systems. A good CRM will help your organization understand and serve customers better. OMAK Technologies allows business owners to keep up with changing consumer demands and habits, enabling them to build loyalty among modern customers in an era where building brand loyalty is complex.
Payment Options:
Our systems support a variety of payment options, both traditional cash as well as cutting-edge payment options. We were the first Sri Lankan POS maker to integrate fully with Uber Eats and PickMe Food, enabling such clients peace-of-mind as they kept up with ever-changing consumer behavior.
Security:
Data sensitivity and security are important aspects of any POS system, especially those able to deal with modern payment options. At OMAK Technologies, encryption is enabled by default for all systems.
Support:
We build deep, long-standing relationships with our clients. Our technical support is available when needed, ensuring that the relationship between a retail business and its POS supplier remains strong and symbiotic. This give and take means that our systems are adapting to your needs all the time.
At OMAK, we designed our POS system with these considerations at its core.
It is why we have earned our clients’ trust, improved their operational efficiency, increased customer satisfaction, and helped them maintain optimal stock levels throughout the year and changing consumer behavior.
If you are an owner of a retail business or startup, you already understand how critical a POS system is for your success. I hope the above criteria helps you evaluate POS systems objectively.
And if you are unsatisfied with the POS systems you have encountered, let us know. We can help streamline operations, enhance customer satisfaction, and drive growth in your business.